Cancellation/Deposit Policy

I understand that sometimes plans change, and I want to make the process fair and easy for everyone.  Please take a moment to read the cancellation/deposit policy.

1. Deposits

• Deposits are taken for all treatments
• Deposits are 50% of the treatment charge and taken at time of booking - this is to cover product costs
• Treatments that require prescriptions such as anti wrinkle treatments may incur a higher deposit due to the costs incurred for the prescription. This is non-refundable as once purchased this product cannot be used for another client.

   2. Cancellation Notice

• Cancellations must be made 72 hours in advance for rescheduling and no loss of deposit
• Cancellations made within 72 hours will lose 100% of the deposit
• Cancellations made 1 week in advance will be refunded the full deposit - except for prescription treatments.

  3. No-show policy

• If you do not show up for your appointment with no prior notification you lose 100% of your deposit.

  4. Emergency situations

• I understand that emergencies do happen. If you are unable to attend due to a personal emergency please reach out as soon as possible and I will work with you to reschedule or offer you a partial refund based on the situation.

  5. Refunds

• Refunds will be processed by myself within 2-3 business days of the cancellation request. Please note I have no control over the banks processing times. 

By booking an appointment with Flourish Medical Aesthetics you agree to these terms. Thank you for your understanding.